ELK is one of the leading house manufacturing companies in Austria and on the European market, founded in 1959. With more than 40 years of experience ELK has served over 40,000 customers through a wide range of products that include: prefabricated houses, commercial buildings, motels, hotels, log cabins for private customers, corporate multi-story residential buildings and municipal buildings.
By combining their expertise in house construction with the high quality customer support service, multiple certifications and licenses, ELK has been a reliable partner for building homes internationally.
After an audit of its internal systems and in order to improve operational efficiency, ELK’s IT department was tasked with building a ticketing application in order to manage, update and resolve tickets that came from the different departments. The new ticketing system needed to easily communicate with the other applications that ELK uses, among which their ERP built using Oracle Forms.
First, the team used a standard software solution. However, after six months of development and customization, ELK realized that the software did not meet all of the company’s requirements.
As an alternative the IT team assessed Oracle APEX as a potential development tool. ELK quickly realized that while APEX was able to satisfy part of their requirements it still had some functionality limitations. The team began looking for vendors who provide solutions to enhance the standard APEX platform.