IT ticketing system gets built 3x faster with the FOEX Plugin Framework

Topic

Application development


Industry

Construction

Key points

ELK needed to build a ticket management application to improve their internal operations

One of the requirements was to build this system in a short period of time with limited manpower

The combination of APEX and the FOEX Plugin Framework allowed ELK to decrease the development time by 300%

The Customer

ELK is one of the leading house manufacturing companies in Austria and on the European market, founded in 1959. With more than 40 years of experience ELK has served over 40,000 customers through a wide range of products that include: prefabricated houses, commercial buildings, motels, hotels, log cabins for private customers, corporate multi-story residential buildings and municipal buildings.

By combining their expertise in house construction with the high quality customer support service, multiple certifications and licenses, ELK has been a reliable partner for building homes internationally.

The Challenge

After an audit of its internal systems and in order to improve operational efficiency, ELK’s IT department was tasked with building a ticketing application in order to manage, update and resolve tickets that came from the different departments. The new ticketing system needed to easily communicate with the other applications that ELK uses, among which their ERP built using Oracle Forms.

First, the team used a standard software solution. However, after six months of development and customization, ELK realized that the software did not meet all of the company’s requirements.

As an alternative the IT team assessed Oracle APEX as a potential development tool. ELK quickly realized that while APEX was able to satisfy part of their requirements it still had some functionality limitations. The team began looking for vendors who provide solutions to enhance the standard APEX platform.

FOEX Success Stories: ELK Fertighaus

The Solution

ELK learned about FOEX and its software solution while attending a presentation given by Peter Raganitsch, the co-founder and co-CEO of the company. The combination of APEX and FOEX gave ELK the tools they needed to build the ticket management application according to their specific requirements, enabling it to decrease the costs associated with using the standard ticketing software solution.

What previously took six months of development was now developed in only a 2-month period. The new application helps the IT department to manage between 50-60 tickets on a daily basis, speeding up the ticket management process.

Thanks to FOEX, ELK’s this new application is very easy to manage and the company can use it for all sorts of internal projects. Impressed by the flexibility and additional functionality that the FOEX Plugin Framework provides, ELK decided to build two additional software applications using a team of just two developers.

Today, these systems make the company’s operations more efficient and the IT team plans to develop additional applications using the combination of APEX & FOEX in the near future.

Testimonial

"The combination of APEX & FOEX provides us with a powerful and efficient tool for developing modern applications. If it wasn’t for these tools we wouldn’t have been able to finish our project."

Christopher Ferkl (IT Manager, ELK Fertighaus GmbH)

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